Learnovo Kids

Help & Support

Frequently Asked Questions

Can't find the answer you're looking for? Check our comprehensive FAQ or contact our support team directly.

General Questions

Learnovo Kids is Nigeria's #1 kids tech academy. We provide safe, structured, expert-led tech training for children aged 6-17. Our programmes cover coding, design, AI, robotics, game development, and more. We focus on building real skills, confidence, and a genuine passion for technology.

We're based in Nigeria and serve students across the country. We offer both online and in-person classes. Many of our students are in Lagos, Abuja, Port Harcourt, Kano, and other major cities. If you're outside Nigeria, we still offer online programmes.

Over 500+ families have trusted Learnovo Kids with their children's tech education. Students come from diverse backgrounds and schools. Many have completed multiple programmes and progressed to advanced courses. We maintain a 95%+ satisfaction rate.

All our instructors are vetted professionals with real-world tech experience. They're trained in pedagogy and passionate about teaching kids. Many have worked in tech companies, startups, or as freelancers. They bring industry knowledge and practical skills to every class.

Programmes & Courses

We teach children aged 6-17. Our programmes are organized by age group: Starters (6-10), Explorers (11-13), Builders (14-17), and Innovators (13-17). Each level has age-appropriate content, pacing, and challenges. We also accept adults who want to learn tech basics.

No! All programmes assume zero prior experience. We start from absolute basics and progress gradually. Whether your child has never touched a computer or is already familiar with tech, we have the right level for them. Our instructors adapt to each student's pace.

Programme lengths vary: Starters courses are 8 weeks, Explorers 10 weeks, Builders 12 weeks, and Innovators 14-16 weeks. Each course includes weekly live sessions, projects, and assessments. Most students complete one course at a time, though some go through multiple programmes.

Absolutely! Many students complete multiple programmes to build comprehensive skills. Some start with Coding Basics, then move to Web Design, then Game Development. We recommend focusing on one programme at a time for better learning outcomes, but it's your choice.

Yes! We offer custom curriculum for schools. We can adapt content to align with your school's goals, timeline, and student levels. Contact our schools partnership team to discuss your specific needs and we'll create a tailored proposal.

Pricing & Payment

Pricing varies by programme and format: Individual courses start from ₦18,000-₦35,000/month depending on level. Schools partnerships have custom bulk pricing. We also offer holiday camps and intensive programmes. Payment can be monthly, quarterly, or for the full course upfront.

Yes! Every student gets a FREE 30-minute trial session before committing to a full course. This lets your child experience the teaching style, meet the instructor, and decide if it's a good fit. No credit card required. No obligation to enroll after the trial.

Yes! We offer: 10% sibling discount for multiple children, 15% discount for paying full course upfront, periodic promotional discounts, and limited scholarships for deserving families. Contact us to discuss your situation. We believe tech education should be accessible to all.

We accept bank transfers, card payments (Visa/Mastercard), mobile money (all Nigerian networks), and PayPal. Payments are secure and encrypted. You can also set up recurring payments for monthly programmes. All payments are in Nigerian Naira (₦).

We offer a 7-day money-back guarantee after your child's first session. If for any reason you're not satisfied, we'll refund your payment (excluding the free trial). After 7 days, refunds depend on individual circumstances. Contact us to discuss.

For Parents

You get full visibility into your child's learning! You receive: monthly progress reports via email, access to a parent portal showing attendance and projects, weekly tips on what to practice at home, and direct access to your child's instructor for questions. We believe parents are key to success.

Safety is our top priority. All instructors are vetted and trained. Classes are secure and monitored. We follow GDPR-style data protection. No recordings without consent. Parents can attend class (silently) if desired. We also teach digital citizenship and online safety as part of our curriculum.

Minimum: A laptop, tablet, or desktop computer with internet. Most students use school laptops or family computers. We guide you on any free software needed. For younger kids (6-10), we recommend a parent present during sessions. Internet speed should be at least 5Mbps for smooth video calls.

Absolutely! We have monthly parent showcases where children demo their projects. You can see their code, designs, games, and more. Many parents tell us it's their favorite part—seeing their child proud of their work. You also get detailed feedback on skills learned each month.

We have extra support available. Small class sizes (max 12-15) mean instructors spot issues early. If a child needs help, we offer: one-on-one support sessions, adjusted pace learning, peer mentoring, and home practice guides. We celebrate progress, not perfection.

For Schools

We have three models: 1) After-school club (2-3x/week after hours), 2) School integration (curriculum course during school hours), 3) Intensive camps (holiday programmes). Each is scalable and customizable. Most schools start with after-school pilots then scale up.

No! Students bring laptops/tablets or use existing school computers. For online classes, you just need a classroom with internet. We handle all software. No expensive equipment needed. This makes it very affordable for schools to launch tech programmes.

Includes: Curriculum design, dedicated instructor(s), materials/resources, monthly progress reports, certificates, student showcases, teacher training, technical support, and ongoing consultation. We're a full-service partner, not just a vendor.

Pricing is custom based on: number of students, programme length, class frequency, and format (online vs in-person). After-school clubs start from ₦15,000/student/month. School integration has bulk discounts. We work with every budget. Contact us for a proposal.

Yes! Most schools start with 1-2 pilot classes. If successful, you scale up to more students/classes. We're flexible and grow with you. A pilot typically runs 4-8 weeks before full rollout. Zero long-term commitment on pilots—it's a win-win.

Technical Support

We use Zoom for live classes and a custom learning platform for resources, assignments, and projects. Both are secure and child-friendly. Parents get login credentials. Everything is cloud-based so students can access materials anytime. We also use popular coding/design tools like Replit, Figma, etc.

We understand internet can be unreliable in Nigeria. We have: recorded sessions available after class, downloadable materials for offline access, flexible attendance policies, and makeup sessions. If a student misses due to internet, we help them catch up without penalty.

Yes, all classes are recorded and available to students for review. Recordings are secure and password-protected. Parents can't access recordings without permission. Students use recordings to review concepts, catch up if they missed class, or prepare for assessments.

Contact us via: WhatsApp (+234 701 972 9327), Email (kids@learnovo.ng), or our contact form. Response time is typically within 24 hours. We have a dedicated support team available 8am-8pm daily. Emergency issues during class get immediate attention.

We use AI tools to help with learning recommendations, but all assessment and grading is done by human instructors. They review each student's code, projects, and assignments personally. This ensures quality feedback and encouragement, not just scores.

Still Have Questions?

Our support team is ready to help. Reach out via WhatsApp, email, or contact form.

Response within 24 hours • Available 8am-8pm daily